Project Overview

Metro Diagnostics Lab was a rapidly expanding diagnostic center seeking to solidify its reputation for quality and accuracy by achieving the prestigious **NABL (ISO 15189) accreditation**. The core challenges involved standardizing documentation, ensuring precise equipment calibration, and implementing a robust quality management system (QMS) across all operations.

Prime Q Solution stepped in to design and implement a comprehensive, globally-compliant QMS based on the ISO 15189 standard, preparing the lab for a smooth and successful accreditation audit.

The Challenges

  • Lack of Standardized Documentation: Absence of updated process manuals and SOPs.
  • Weak Quality Control: Inconsistent Internal Quality Control (IQC) system.
  • Staff Preparedness: Insufficient training and readiness among staff.

Our Solution

  • QMS Implementation: Developed and deployed customized NABL documentation.
  • Equipment Calibration: Established rigorous protocols for calibration and maintenance.
  • Audit Simulation: Conducted a two-stage Internal Audit and Management Review.